Frequently Asked Questions

RentPilot Kenya is an automated property management platform that runs your properties on autopilot. Tenants receive payment reminders, rent is collected via M-Pesa, and everything is tracked in real-time without manual effort. Leases renew automatically, late fees are applied, and tenant records update themselves. The system even handles warnings, eviction notices, expense tracking, and profit analysis all while you relax.

Tenants can pay rent with a single tap on their phone no account numbers needed. Payments appear in your RentPilot wallet instantly, and you can withdraw to M-Pesa right away; we never hold your money. Both you and your tenants get real-time notifications and digital receipts. The system also applies advance payments automatically, tracks deposits, and processes refunds for a seamless, secure experience.

Our pricing is simple and depends on your budget. We charge KSH 100 per unit per month for all properties. For large portfolios with 200+ units, we offer customized pricing to fit your needs. Use our pricing calculator to estimate costs or contact our sales team to discuss a tailored plan.

Absolutely! RentPilot’s dashboard lets you oversee unlimited properties from one place. Track rent collection, tenant risk scores, expenses, and profits across all units in real-time. You can also assign different managers to specific properties with custom access levels, while retaining full visibility as the owner.

We use bank-level encryption, secure cloud storage, and comply with Kenyan data protection laws. All M-Pesa transactions are processed through Safaricom’s secure channels, and your data is backed up regularly. Access is controlled via multi-factor authentication, and our team undergoes regular security training to prevent breaches.

Yes! We offer 24/7 priority support for all subscribers via phone, email, and WhatsApp. Our team is based in Kenya and understands local property laws and M-Pesa systems. We also provide a help center with video tutorials, a knowledge base, and live chat for quick assistance during business hours (Mon–Sat, 8 AM–6 PM).

Yes! Tenants get their own portal to view payment histories, download M-Pesa receipts, check lease details, and submit maintenance requests. They can also see upcoming payments, late fees (if any), and communicate with you directly through the platform. This transparency reduces disputes and builds trust.

For large portfolios(200+) or properties in prime locations where rent per unit is higher, we categorize this as an enterprise plan. Our enterprise pricing is tailored to your specific needs and scale. Please contact our sales team for a custom quote and to discuss how we can support your portfolio.

RentPilot automatically applies a 2.5 % late fee per day on any rent balance that remains unpaid. A warning notice is sent 1 day after the due date, and the account is flagged for eviction review if 2 consecutive payments are missed.

These terms are standard across the entire platform and cannot be changed by individual landlords or property managers.

Yes! Tenants who pay their full rent on or before the due date every month automatically qualify for a KSh 2,000 cashback. The reward is credited to the tenant’s RentPilot wallet within a few days after payment verification and can be withdrawn to M-Pesa or used for the next rent cycle.

This incentive is available platform-wide and is applied automatically no extra steps required.

Yes. We at RentPilot Kenya understand that life can be difficult for tenants sometimes.It's life,It happens. Your landlord has the discretion to waive late fees as long as you pay the remaining rent within the agreed timeframe. If you anticipate a delay, communicate early so your landlord can consider a one time forgiveness.

At RentPilot , we sell convenience. You get your money instantly, anytime no waiting for payouts. Our platform is built for Kenya, with deep M-Pesa and Safaricom integration and full compliance with Kenyan tenancy laws. Unlike generic software, we automate everything: rent tracking, late fees, lease renewals, eviction notices, and even tenant risk scoring. Our AI also provides actionable insights to maximize profits—no manual work required.